Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Medications are exempt from being returned. We also do not accept returns that are sanitary goods or hazardous materials.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless told to do so.

Refunds

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or to your account here at Animal Hospital of Lake Villa, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ahlakevilla@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ahlakevilla@gmail.com or call (847) 356-8387 for help.

Need help?

Contact us at (847) 356-8387 for questions related to refunds and returns.