Privacy Policy

Introduction

Welcome to the Animal Hospital of Lake Villa’s Privacy Policy. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

Personal Data

When you visit our website, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Demographic Information: Age, gender, and preferences.
• Transaction Information: Payment details and purchase history.

Non-Personal Data

We also collect non-personal information, which cannot be used to identify you, including but not limited to:

• Browser Information: Type of browser, operating system, and IP address.
• Usage Data: Pages viewed, time spent on the website, and links clicked.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services.
• To process transactions and send you related information.
• To communicate with you, including responding to your inquiries and sending updates.
• To personalize your experience on our website.
• To improve our website, products, and services.
• To monitor and analyze trends, usage, and activities.

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, and marketing services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access, update, or delete your personal information.
• The right to object to or restrict the processing of your personal information.
• The right to data portability.
• The right to withdraw consent at any time.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We recommend reviewing this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@lakevillavet.com
• By phone: (847) 356-8387
• By mail: 101 S. Milwaukee Ave., Lake Villa, IL 60046